How to Pick the Right Movers

Choosing the right movers is crucial to ensuring a smooth, stress-free relocation. Here's a guide to help you make an informed decision:

1. Research Multiple Moving Companies

• Get referrals: Start by asking friends, family, and coworkers for recommendations. Personal experiences can give you valuable insights.

• Check online reviews: Look at customer reviews on platforms like Google, Yelp, and the Better Business Bureau (BBB) to gauge their reputation.

• Review professional memberships: See if the company is affiliated with professional organizations such as the American Moving & Storage Association (AMSA) or holds certifications like "ProMover."

2. Verify Credentials

• Licensed and insured: Ensure the moving company is licensed by the U.S. Department of Transportation (DOT) for interstate moves or has appropriate state licensing for local moves.

• Check insurance coverage: Verify that they provide liability coverage for lost or damaged items. You may also want to ask about additional insurance options.

• Avoid scams: Look out for companies with no physical address or who ask for large upfront deposits, as these are common red flags for moving scams.

3. Request In-Home Estimates

• Get at least three quotes: Contact several companies to get written estimates based on a walkthrough of your home and inventory of items. Avoid relying solely on online or over-the-phone quotes.

• Compare services: Pay attention to what’s included in the estimate (packing services, disassembly/reassembly, mileage fees, etc.) and whether any additional costs may apply.

• Look out for lowball estimates: Be cautious of estimates that seem too good to be true. They may indicate hidden fees or unreliable service.

4. Understand the Pricing Structure

• Hourly rates vs. flat rates: For local moves, companies often charge by the hour. Long-distance moves typically involve a flat rate based on the weight or volume of your belongings and the distance.

• Additional fees: Ask about potential extra charges such as for stairs, long carries, elevator access, or specialty items like pianos or large appliances.

• Deposits: Some companies may require a deposit, but be wary of companies that ask for large or cash-only deposits upfront.

5. Evaluate Their Experience

• Specialized moves: If you have unique or fragile items (art, antiques, pianos), check if the company has experience handling these.

• Local vs. long-distance experience: Ensure the movers have specific experience with the type of move you’re planning (local, interstate, international).

• Years in business: Companies with a longer track record often have more experienced staff and reliable processes.

6. Check Their Equipment

• Moving trucks: Make sure they use proper, clean moving trucks and equipment suited for your move. Avoid companies that rent trucks or don’t have their own fleet.

• Packing materials and supplies: Ask if they provide packing materials (boxes, tape, etc.) and whether this is included in the quote or comes at an additional cost.

7. Read the Contract Carefully

• Review everything: Ensure the contract includes all the details of your move, such as the pick-up/delivery date, cost estimates, additional fees, and services provided.

• Understand the payment terms: Make sure you’re clear on when and how the payment is due. Avoid paying the full amount upfront.

• Ask about cancellation policies: Find out what happens if you need to cancel or reschedule the move and whether there are any penalties.

8. Assess Customer Service

• Responsiveness: Take note of how quickly the company responds to your inquiries and how willing they are to address your concerns.

• Professionalism: Pay attention to the attitude and professionalism of the staff. Friendly, knowledgeable, and attentive service is a sign of a good moving company.

9. Confirm Availability

• Check schedules: Make sure the company can accommodate your preferred moving date and timeframe.

• Flexibility: See if they offer flexible scheduling options, especially if you need a last-minute move or a specific time window.

10. Ask for References

• Request references: Don’t hesitate to ask the company for a few references from previous customers who had similar moves.

• Follow up: Call the references to ask about their overall experience, any challenges, and how the company handled the move.

By following these steps, you’ll be able to find a reputable moving company that fits your budget and needs, ensuring your move goes as smoothly as possible.